We just finished 2-week EBC trek last week. It was a terrific trekking experience. We are group of 7 with different physical fitness. Our tour guides Dev and Badal were definitely attentive to each member condition and capability. They truly delivered outstanding service in a very genuine and sincere manner. They make sure those who walked behind could keep up with people in front with extreme patience and encouragement. After we reached EBC, the group needed to split up as some member needed to fly home unexpectedly earlier, they went extra to help them re-book the domestic and international air tickets. When the weather was bad to flight, they called the airline easily 20-30 times to get the most updated status. They tend to our most minor needs not during the trek , but also when we rest at night. I remember one time the solar hot shower did not work properly because it was a cloudy day, Dev carried buckets of hot water to us (rest assure we did not abuse him here :)), we did not know he went that extra for us and were so touched).
EBC itself is magnificent, but what made our trip truly a success is the experience we had with our travel agent, from Ashok – Mr Boss 🙂 who is in Kathmandu,helping us organize and arrange the trip, no matter what time you asked the question, his responses were always spot on, to our guide Dev and Badal who are very patience, encouraging, friendly and attentive to details, to our friendly porters Mama, Abishek etc.. We did not just receive the top notch service in the trek, but even when we got back to Kathmandu. They made sure your day is fulled with event and adventure!
Last but not least, the most memorable moment i had with them was on the last day when they sent us to the airport. It was election day, no transportation in Kathmandu till 6pm (you need to obtain special license to drive around !!!). Our flight was at 9pm and we need to leave t he hotel around 6.30pm.. Ashok and Dev WALKED 2 hours from their house to our hotel, just to send us off to the airport! 2 hours walk in a dusty city definitely a great deal to many of us, but there they were, waiting patiently and sincerely. How could we not go to them again in our adventure in Nepal? The relationship we have built up with the company , not simply just between agent and customers, it’s more a relationship between friends.
I strongly recommend whoever considers booking a tour in Nepal to use Destination Unlimited Treks & Expeditions. It is not only about the professional service you would receive, but it is also about the interactive friendship that you would be able to build with the company.